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Automatic Setup
PLUTO ISL executable automatically launches, installs and configures
itself. No restart required. |
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Set-up ready to go with just two mouse clicks. |
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Firewall Friendly
Since the PLUTO ISL software initiates an outgoing connection, the
technology works with your existing firewall and does not require a
special configuration. |
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The integrity of your firewall isn't compromised. |
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Encryption and Maximum Security
All data connections are encrypted with SSL using symmetric 256-bit
keys. X.509 certificates are used to guarantee the authenticity of
transmission. |
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Highest security of Internet connection available in the remote-access
product. |
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Customizable GUI
Default language is automatically adjusted according to the user's
Windows Regional settings and can be switched to multiple languages.
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User experience is enhanced through localization. |
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Optimal Performance
Our PLUTO proprietary Grid technology assures global client support
with nearly 100% service up-time, fault tolerance, and automatic
session re-connection. |
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The service works fast, is reliable and 24/7 available. |
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Chat
Text Chat between an operator and a client is possible before and
during an online meeting. |
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Switching to the integrated text chat will save on phone call costs. |
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View / Show Desktop
View the client's desktop or invite the client to temporarily view
your desktop. |
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Expand the area of usage from on-demand remote support to online
collaboration. |
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Share Keyboard and Mouse
View the client's desktop securely and gain control of the keyboard
and mouse. And vice versa. |
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Solve problems in minutes. Collaborate on documents by working
together in real time. |
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Application Sharing
Desktop sharing can be limited to a single application. |
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Assure the client's privacy. Increase our client's satisfaction. |
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File Transfer
Quickly transfer files and folders between desk and client computer by
simply dragging and dropping them to our PLUTO ISL user interface.
Files are transferred to a selected folder. |
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Instant file exchange via the PLUTO ISL secure file transfer. |
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Whiteboard
Our operator can use the client's desktop as a whiteboard: draw a
pointer, use a red marker to circle or underline something. |
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Communication is further enhanced by visual pointing. |
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Audio & Video
Secure VoIP and live video communication between the operator and the
client are available during a session. |
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Make your remote desktop support sessions more personal and save on
phone calls. |
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End-of-Session Survey
Customizable questionnaires after each support session make it easy to
gather feedback information from clients and operators. |
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Get feedback, ask our clients and operators about the support service. |
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User Management
Assigned administrator to manage your IT service support in your
company, give them individual rights or monitor their activities, etc. |
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Manage all PLUTO ISL users in your company centrally. |
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Reports
Reports provide your company with in-depth information on our PLUTO
ISL sessions for the client : session, chat, and end-of session survey
logs. |
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Gain the flexibility to closely monitor and respond to your support
activities. |
