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Supporting our customers Remotely, Quickly and Professionally.
PLUTO International Support Link (PLUTO ISL) is a simple, secure, and
also affordable remote desktop support solution. It enables an operator
to be connected to a remote client's computer anywhere in the world in
less than 30 seconds.
PLUTO
ISL in action
Your company can switch to PLUTO ISL's remote desktop services
immediately. In a secure remote desktop session, our operators could
view our clients' desktop, gain control of the keyboard and the mouse,
transfer files, use the whiteboard, and communicate via the integrated
audio and video plug-in. Also, with PLUTO ISL's user management and
reporting capabilities all operators can be administered centrally.
Starting
a remote desktop support session
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Step 1:
A client calls your support center requesting immediate help with
the PC. Directed to our website, the client is asked to run a small
executable file. |
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Step 2:
Meanwhile, the operator runs the application, requests a new session
code, and tells it to the client over the phone. Our client enters
the session code, clicks 'connect' and their session is started. |
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Step 3:
Closing a connection will close the PLUTO ISL service altogether.
After a service, both the operator and our client can be prompted to
fill in a customizable questionnaire to collect feedback on the
support session |
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Remote Support |
Gold |
Platinum |
Titanium |
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3-ways
encryption: 1024bit RSA, 256bit AES and Diffie-Hellman |
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Firewall
Friendly does not require a special configuration |
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Text
Chat before and during online meeting |
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File
Transfer: Two Way transfer (user’s acknowledgement required) |
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Desktop
View & Show – 2 Ways |
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Whiteboard (Show & Guide during online supporting) |
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User
Interface Localization |
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Support
Reboot & Reconnect w/o creating a new session |
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Sharing
can be restricted to specific Application |
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Report
(logging of session, amount of time used) |
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Administrator Rights: Desktop/Notebook |
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Administrator Rights: Server |
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Global
User Support1 |
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OS
Patching & Software fixes |
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Live
Video Chat and Secure VoIP |
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Helpdesk
Online Messaging |
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System & Software Monitoring |
Gold |
Platinum |
Titanium |
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System
Availability Monitoring |
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System
Services Availability Monitoring |
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Smart
Managed Ethernet Switch (SNMP enabled) |
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Anti-Virus Definition updates & Availability |
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Software
installed Date –Reporting |
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Connectivity Monitoring |
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Hard
Disk Space Monitoring |
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Services
running on System |
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Hotfixes
installed |
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Last
User Log-in |
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Last
Reboot Date |
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BIOS
Version |
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License
Compliance |
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Applications Compliance |
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Gateway,
Router, Firewall Monitoring |
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System
(Operating System) configuration change |
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Network
Printer Monitoring (Page count, Toner low, Paper Supply) |
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Asset Management |
Gold |
Platinum |
Titanium |
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No Agent
Installation needed |
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Workstations, Routers & other IP Based Devices |
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Purchased Price & Date (for depreciating asset) |
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Main
Board Models |
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Processor Models |
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Memory
Size (Empty & Occupied Slots Identification) |
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Hard
Disk Size (Space Availability, by Percentage or MB) |
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Graphic
Cards Models |
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Operating System Version –Software |
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Quarterly Online Reporting |
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Monthly
Online Reporting |
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Printers
(Toner & Ink Level) |
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Licensing |
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Servers
& Firewall |
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Configuration Reports |
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